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Terms and Conditions

Repair Terms, Warranty & Refund Policy


A+ Repairs

This Repair Authorization & Service Policy governs all repair services provided by A+ Repairs. By dropping off, shipping, authorizing, or approving any repair service, the customer agrees to all terms outlined below.

1. Authorization to Repair

By submitting a device for repair, the customer authorizes A+ Repairs to inspect, diagnose, and perform the requested repair services. Authorization may be given in person, electronically, or via estimate or invoice approval.

A+ Repairs is not responsible for delays caused by parts availability, device condition, or unforeseen complications discovered during repair.

2. Device Condition & Pre-Existing Damage

Customers acknowledge that electronic devices may have pre-existing damage not limited to:

  • Liquid exposure or corrosion

  • Internal damage

  • Manufacturer defects

  • Prior repair attempts

  • Structural or board-level issues

A+ Repairs is not responsible for issues arising from pre-existing conditions, even if not immediately visible at intake.

3. Data Responsibility

Customers are solely responsible for backing up all data prior to service.

A+ Repairs:

  • Does not guarantee data preservation

  • Is not responsible for data loss, corruption, or software issues

  • Is not liable for loss of photos, contacts, apps, or files

4. Repair Outcome & Risk Acknowledgement

Electronic repairs involve inherent risk. While all reasonable care is taken, customers acknowledge that:

  • Some devices may fail during or after repair due to underlying issues

  • Certain damage may worsen during disassembly due to device condition

  • Not all repairs are guaranteed to restore full functionality

5. Testing & Pickup Acknowledgement

All completed repairs are tested and confirmed operational prior to release.

Once a device is picked up or returned to the customer:

  • The repair is considered complete

  • Responsibility for the device transfers back to the customer

  • Any new or subsequent damage is not the responsibility of A+ Repairs

6. Refund Policy (Very Important)

? No Full Refunds on Completed Repairs

Once a repair has been:

  • Completed

  • Tested

  • Released to the customer

No full refunds will be issued.

This is because:

  • Labor has been fully rendered

  • Replacement parts are installed and non-returnable

  • Diagnostic, installation, and testing time has been completed

7. Replacement Parts

  • All replacement parts are non-returnable once installed

  • Parts may be OEM, aftermarket, refurbished, or equivalent unless otherwise stated

  • Cosmetic variations may occur

8. Warranty

A+ Repairs provides a limited repair warranty covering only the specific repair performed.

The warranty does NOT cover:

  • New or accidental damage

  • Liquid exposure

  • Physical damage after pickup

  • Software issues

  • Unrelated failures

  • Damage caused by misuse or third parties

Warranty claims are evaluated at A+ Repairs’ discretion.

9. Post-Pickup Damage

If a device is returned after pickup with new or additional damage:

  • This damage is not covered under warranty or refund policies

  • Any additional repair is treated as a new repair

  • Refunds will not be issued for prior completed work

10. Multiple Repair Attempts & Good-Faith Efforts

In some cases, A+ Repairs may attempt additional repairs or seek alternative repair options as a good-faith effort. These efforts do not obligate A+ Repairs to issue refunds if the device later becomes non-repairable due to damage outside our control.

11. Second Opinions & External Repair Evaluation

If a device is sent for a second opinion or external evaluation:

  • Determinations are based on the condition of the device at that time

  • A finding that a device is no longer repairable does not invalidate prior completed repairs

  • Refunds will not be issued for work already performed and verified

12. Abandoned Devices

Devices left unclaimed for 30 days after notification may be considered abandoned. A+ Repairs reserves the right to recycle or dispose of abandoned devices in accordance with applicable law.

13. Collect & Return / Mail-In Repairs

Customers using Collect & Return or Mail-In services acknowledge:

  • Risk during transport

  • Responsibility for proper packaging

  • No liability for delays outside our control

14. Payments

  • Full payment is required upon completion unless otherwise agreed in writing

  • Devices may be withheld until payment is received

15. Documentation & Records

A+ Repairs maintains records including:

  • Intake notes

  • Photos

  • Testing results

  • Invoices and receipts

  • Communication logs

These records may be used to resolve disputes or respond to chargebacks or claims.

16. Policy Availability & Acceptance

These policies are:

  • Available on our website

  • Posted in-store

  • Referenced on estimates and receipts

By authorizing service, the customer confirms they have read, understood, and agreed to these terms.

17. Massachusetts Legal Notice

This policy is governed by the laws of the Commonwealth of Massachusetts.

Nothing in this policy limits any rights provided under Massachusetts consumer protection laws, including M.G.L. c. 93A.
Any disputes shall be resolved in a court of competent jurisdiction located in Massachusetts.